The Green Willow Tree offers the following Returns Policy:

In our search for the best products, we buy from a large number of manufacturers, many of whom do not have a return policy.  Therefore, unless otherwise noted on the product description, refunds will be issued only on unopened products returned within 60 days of the date of sale. Shipping charges are a service and are not refundable.  Please email us if you need further clarification.

Also please note that we cannot guarantee the arrival of international parcels unless you choose to have your parcel insured.  See the International Shipping section for more information on our shipping and insurance policies. Please email us if you need further clarification. 

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