At The Green Willow Tree, we value our reputation for excellent customer service.  Your telephone and email inquiries will receive a prompt response during business days, and we will do our best to provide you with informative and helpful answers to your questions. 

A customer recently wrote:  "I do appreciate the quick responses I get when I send questions to your company, you are absolutely the most efficient company I have ever dealt with in customer service!"  (S. Palm, U.K.)

For general inquiries and questions about products, we can be reached at customerservice@greenwillowtree.com. 

For questions about your order please email us at orderform@greenwillowtree.com.  Please write to this address, for example, if you are unsure whether your order has been shipped, or you have not received your order, or you had problems with the shopping cart. 

Please see links below for helpful information.  Beneath the links is an area where you can check on the status of an order.  

• Register
• Account Information
• Lost Passwords
• Policies
• About Us
• FAQ
• Locator
• Privacy

To obtain the status of an order, enter the Tracking Number (not the invoice number) and click Go!